Your Head, Your Heart, Your Hands

No, I have not gone woo-woo with a title about your head, your heart and your hands.

I think we can all agree that not only is our world as we knew it forever changed. So too is our leadership capability and style. For some, this will be easy. But, unfortunately, for the vast majority, not so much. And that is what I want to talk with you about today. Where are you in terms of your head, your heart and your hands?

Let’s start with your head. Do you have the ability to envision your future and the new priorities required to succeed? Right now, I see a lot of bafflement and fear. But unfortunately, most of it is bottled up inside. Couple that with a colossal inability to reason, and I worry about where we will end. So I have two suggestions for you.

Nominate yourself as your organization’s Minister of Common Sense. This is the best time to see and remove all the barriers to your future success. Why do you do things the way you do? Can you do them differently and still get a result that is the same or better? Question everything with a series of five whys. As the Minister of Common Sense, you will get straight to the bottom of every time-sucking, resource-wasting and ineffective activity you have in your organization.

The second suggestion is to sign up for the basic program called “Your post-EVERYTHING Success Plan.” The investment is nominal, and the value you get is outstanding. It has been my pleasure to help business owners and senior leaders reprioritize and refocus for the next 12 to 18 months. The drop in their stress and fear level is very noticeable. You, too, might notice a difference. (Reach out to me for the link.)

Do you have the heart to inspire your employees, customers and suppliers? Importantly, can you empower your employees — both in-person and online? Unfortunately, inspiring and leading all humans has become more difficult for many business owners and senior leaders. Because most of us never learned how to be decent people leaders in the first place.

Today, we are struggling to master the new background activities, the latest safety measures that need to be in place and the razor-thin edge of sanity we are all balancing upon. It is no longer about when this will get done. Instead, it is about what is getting in the way of us being able to deliver. We can no longer talk about the next assignment or the next sale, or even the next order. Now we must include something about how are you, what is happening in your world, and is there some way I can help?

Here’s an idea. Perhaps you could imagine yourself playing Mahatma Gandhi or Mother Teresa for a while. Not for their religious beliefs; but for their compassion, humanity, and ability to listen first and ask second. We are entering a new world. One that is no longer dominated by greed and ego; but rather with a concern for and actions in favour of others. Accordingly, use your heart wisely.

Do you have the hands to ensure innovative and agile-execution capabilities? In this area, giant corporations are finding their legs right now. And yes, many of them will survive and prosper. But you have a considerable advantage. You are smaller, faster, and not bogged down by shareholders and compliance issues.

To give yourself that leg up, you need straightforward processes and an inexpensive way to use, interpret and react to data (from your customers and your market). Plus, you need an organization that gives kudos to new ideas rather than backslaps for rank or seniority.

I want you to succeed. Your head, your heart and your hands form the backbone of your company culture. Now is the time to fashion a great one. When you are ready, I am here for you.



BulletProof Your Business Now (dot com) Fascinated with most things business. Some experience in delivering massive results. Love dogs, gardens and wine.

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Charlene Norman

BulletProof Your Business Now (dot com) Fascinated with most things business. Some experience in delivering massive results. Love dogs, gardens and wine.